Privacy policy

This Privacy Policy describes how signifaction.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@Signifaction.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” Below is a breakdown of the Personal Information we collect and why:

Device Information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify and third-party analytics providers (e.g., Google Analytics).
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To provide products or services to you, fulfill our contract, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential risk or fraud, and provide information or advertising in line with your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, and shipping/fulfillment providers.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal, or other payment methods), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you during interactions with our support team.
  • Disclosure for a business purpose: Shared with vendors used for customer support (e.g., Zendesk or other platforms).
  • Personal Information collected: Name, email address, purchase history, and details of the support issue.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the email above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples include:

  • Shopify: We use Shopify to power our online store. You can read their privacy policy here.
  • Compliance: We may share your Personal Information to comply with laws and regulations, respond to legal requests, or protect our rights.
  • Third-party services: Information may be shared with analytics platforms (e.g., Google Analytics) and advertising partners.

Behavioral Advertising

As described above, we use your Personal Information for targeted advertisements or marketing communications. Examples include:

  • Google Analytics: Helps us understand how customers use the Site. More information here. Opt-out here.
  • Facebook Ads and Google Ads: Tracks interactions to show relevant ads. Opt-out links:

For more information, visit the Network Advertising Initiative.

Using Personal Information

We use your Personal Information to:

  • Provide our services (e.g., order processing, shipping).
  • Communicate with you about new products, services, and offers.

Lawful Basis (for EEA residents)

If you are a resident of the European Economic Area (EEA), we process your personal information under these lawful bases:

  • Your consent.
  • The performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests that do not override your fundamental rights.

Retention

When you place an order, we retain your Personal Information for our records unless and until you request deletion.

Automated Decision-Making

We do not engage in automated decision-making with legal or significant effects. However, Shopify may temporarily blacklist IP addresses and credit cards associated with failed transactions to prevent fraud.

Selling Personal Information (CCPA Compliance)

Our Site does not sell Personal Information as defined under the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR (for EEA Residents)
You have the right to access, correct, update, or erase your Personal Information. Requests can be made via the contact details above.

CCPA (for California Residents)
You have the right to know, access, and delete the Personal Information we hold about you. You may also designate an authorized agent to make these requests.

Cookies

Cookies enhance your browsing experience by remembering actions and preferences. Types of cookies we use include:

  • Functional cookies: Ensure site functionality.
  • Performance cookies: Track Site performance.
  • Advertising cookies: Deliver targeted ads.

For more details, visit All About Cookies.